Privacy Policy

1. Introduction

Elevated Sports Inc. ("Elevated Sports," "we," "us," or "our") operates the Elevated Sports platform, including our website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, and phone number
• Account credentials (username and password)
• Team and player profile information
• Payment and billing information (processed by third-party payment processors)
• Photos and videos uploaded to the Platform

Usage Information

• Device information (type, operating system, browser)
• IP address and general location data
• Pages visited, features used, and actions taken on the Platform
• Tournament participation and game statistics

3. How We Use Your Information

• Provide, maintain, and improve the Platform
• Process tournament registrations, scheduling, and scoring
• Send notifications about events, schedules, and scores
• Communicate with you about your account or our services
• Generate rankings, standings, and statistical reports
• Ensure the security and integrity of our Platform
• Comply with legal obligations

4. SMS & Text Message Communications

With your consent, we use SMS (text message) communications to keep you informed about tournament activity. You may receive text messages from Elevated Sports for the following purposes:

• Team invitations — invitations for coaches to join or claim a team for an event
• Staff invitations — invitations for staff to join an event's operations team
• Team registration — confirmations and updates about your team's registration status
• Event updates — changes, announcements, and important information about events you are part of
• Waiver notifications — requests to review or sign required liability waivers
• Schedule notifications — game times, court assignments, and schedule changes
• Account notifications — one-time passcodes, security alerts, and other account-related messages

Consent. By providing your mobile number and opting in, you agree to receive the text messages described above. Consent to receive SMS is not a condition of purchasing any goods or services. Message frequency varies based on your activity.

Message & data rates. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out and help. You can cancel SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation and then stop sending text messages. For help, reply HELPor contact us using the details in the “Contact Us” section. You may also manage notification preferences in your account settings.

How we treat your mobile information. We do not sell your personal information. Mobile phone numbers and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes. We share this information only with the messaging service providers that help us deliver these texts on our behalf. Mobile carriers are not liable for delayed or undelivered messages.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Tournament organizers — to facilitate event management and scheduling
• Team coaches and administrators — for roster management and communication
• Service providers — third-party vendors who assist in operating the Platform (hosting, analytics, payment processing)
• Legal requirements — when required by law, regulation, or legal process

Public information such as team names, game scores, standings, and rankings may be displayed publicly on the Platform.

6. Data Security

We implement commercially reasonable security measures to protect your information, including encryption in transit and at rest, secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as maintaining historical tournament records and statistics.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Export your data in a portable format

To exercise any of these rights, contact us at support@elavatedsolutions.com. To permanently delete your account and associated data, see our Account Deletion page for step-by-step instructions.

9. Children's Privacy (COPPA)

Elevated Sports complies with the Children's Online Privacy Protection Act (“COPPA”). Children under 13 cannot create their own account on the Platform. Information about a child under 13 is collected only with verifiable parental consent and only through the Parent Team Hub flow described below.

Parent Team Hub

The Parent Team Hub lets a parent or legal guardian (signed in to their own “fan” account) join a coach's team on behalf of a child who is under 13. To join, the parent enters a Parent Join Code shared by the coach, provides limited information about their child, and acknowledges parental consent before the record is created.

What we collect about a child

When a parent adds a child through the Parent Team Hub, we collect only:

• Child's first and last name
• Child's birthdate (used to verify the child is under 13 and to compute age for team grouping)
• Optional: grade level, jersey number, and any notes the parent chooses to share with the coach
• A timestamp recording when parental consent was acknowledged
• The team the child is being joined to and the team's coach

We do not collect photos, contact information, geolocation, biometric identifiers, or any other category of personal information directly from the child. The child has no account, no login, and no public profile.

How we use this information

Child information is used solely to: deliver the team-management features the parent has opted into (roster visibility for the coach, schedule notifications, optional waivers); compute the child's eligibility for the team's age group; and confirm parental consent was given. We do not use child information for advertising, profiling, or any secondary purpose. We do not sell, rent, or share child information with third parties for their own use.

Who can see a child's information

A child's record in the Parent Team Hub is visible only to: (a) the parent who created it, (b) the coach who manages the specific team the parent joined, and (c) authorized Elevated Sports personnel for technical support and abuse-prevention purposes. Other Platform users cannot see child records, search for them, or contact them directly.

Parental rights

A parent or legal guardian may at any time:

• Review the information we have collected about their child by opening the Parent Team Hub in the app.
• Edit or update any information they previously provided.
• Deletethe child's record from a team. Deletion removes the record from the coach's roster and from our active systems. Tapping “Remove” in the Parent Team Hub performs this immediately.
• Refuse further collection by not joining additional teams. No child data is collected outside the Parent Team Hub flow.
• Email us at support@elavatedsolutions.com to make any of the above requests by email instead of in-app, or to ask questions about how we handle child information.

Retention

Child information is retained for as long as the child remains on a team in the Parent Team Hub. When a parent removes a child from a team, the corresponding record is deleted from active systems within a reasonable period. Backups containing the data are overwritten on the standard backup rotation cycle.

If you believe a child's information has been provided to us without verifiable parental consent, please email support@elavatedsolutions.com and we will remove that information promptly.

10. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our Platform. You can control cookie settings through your browser preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@elavatedsolutions.com